Terms & Conditions

Giftmarket.co.in is a brand owned and operated by Caro International LLP.

By accessing, browsing, registering, or placing an order through Giftmarket.co.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Caro International LLP may update or modify these Terms & Conditions from time to time. Customers are advised to review them before placing an order.

1. General

Giftmarket.co.in provides corporate gifting, promotional merchandise, customized products, and wholesale gifting solutions.

By placing an order, you authorize Caro International LLP to process, customize, procure, manufacture, and/or arrange delivery of the ordered products.

Products may be sourced, manufactured, customized, or fulfilled through independent manufacturers, suppliers, vendors, logistics providers, and other service partners.

We may contact customers regarding enquiries, quotations, orders, deliveries, accounts, offers, and related services through email, telephone, SMS, WhatsApp, or other permitted communication channels.

2. Pricing, GST & Taxes

All prices are in Indian Rupees (INR) unless otherwise stated.
GST will be applied according to the applicable product category, HSN classification, and prevailing tax regulations.
Prices stated as GST exclusive will have GST added separately.
Prices stated as GST inclusive include applicable GST.
Caro International LLP is GST registered, and GST invoices will be issued where applicable.
Prices, discounts, MOQ, customization, packaging, and delivery charges may change until an order or quotation is formally confirmed.

3. Order Processing & Delivery

Orders are processed after order confirmation and completion of applicable payment requirements.

Ready-stock orders generally require 2–3 working days for processing.
Customized, printed, engraved, manufactured, or bulk orders may require additional production time.
Delivery generally takes approximately 7–10 working days after dispatch, depending on the location, courier service, product availability, and other circumstances.

All delivery timelines are estimates and are not guaranteed unless specifically confirmed in writing.

We are not responsible for delays caused by incorrect addresses, recipient unavailability, courier delays, public holidays, weather, government restrictions, natural disasters, force majeure events, or other circumstances beyond our reasonable control.

Additional shipping or re-delivery charges may apply if an order is returned due to customer-related reasons.

4. Customized Products – Returns & Cancellation

Most products are intended for corporate gifting, promotional use, bulk orders, and customization.

Customized, printed, engraved, embossed, manufactured, or personalized products are generally not eligible for return or exchange, except where the product is damaged, defective, incorrect, or materially different from the approved specifications.

Customized orders generally cannot be cancelled once production, printing, procurement, or customization has started.

Customers may request modifications within 2 working hours of order confirmation. Changes cannot be guaranteed once processing or production has started.

Additional costs resulting from approved modifications may be charged to the customer.

5. Product Availability & Substitution

All orders are subject to product and material availability.

Product images, colours, finishes, dimensions, packaging, and specifications are intended as a reasonable representation. Minor variations may occur due to manufacturing batches, screen settings, customization processes, or supplier variations.

If a product becomes unavailable, we may offer options such as waiting for restocking, selecting an alternative product, modifying the order, or another mutually agreed solution.

No material substitution will normally be made without informing or obtaining customer approval where reasonably practicable.

6. Customer Approval for Customized Products

Customers are responsible for checking and approving:

Artwork and logos
Spelling and names
Colours
Quantities
Product specifications
Other customization details

Once artwork or specifications are approved and production begins, Giftmarket.co.in is not responsible for errors contained in customer-approved information.

Digital mock-ups are representations only, and minor differences may occur between digital previews and final products.

7. Liability & Responsibility

Giftmarket.co.in and Caro International LLP will make reasonable efforts to supply products according to confirmed order specifications.

To the extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from the use, resale, gifting, or delivery of products.

Where liability is established, our liability will generally be limited to the value of the affected product or order, subject to applicable Indian law.

Nothing in these Terms & Conditions excludes any rights or remedies that cannot legally be excluded.

8. Brand Affiliation Disclaimer

Giftmarket.co.in is an independent corporate gifting and wholesale platform operated by Caro International LLP.

Unless expressly stated otherwise, Giftmarket.co.in and Caro International LLP are not affiliated with, authorized by, sponsored by, endorsed by, or officially associated with third-party brands.

Products such as diaries, gift sets, pens, drinkware, electronics, office accessories, and promotional merchandise may be sourced, manufactured, customized, or procured through independent suppliers and manufacturers.

References to third-party brand names, trademarks, or logos do not imply official affiliation, authorization, distributorship, sponsorship, or endorsement unless expressly stated.

9. Intellectual Property & Customer-Supplied Artwork

Third-party trademarks, trade names, logos, and intellectual property remain the property of their respective owners.

If a customer provides a logo, trademark, artwork, photograph, design, name, slogan, or other material for customization, the customer confirms that they have the necessary rights and authorization to use it.

Customers are responsible for ensuring that their supplied materials do not infringe third-party intellectual property rights.

Giftmarket.co.in may decline customization requests where there are reasonable concerns regarding ownership, authorization, legality, or infringement.

10. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact customer support as soon as reasonably possible after delivery.

Customers should provide a complete and unedited parcel-opening video, starting before the parcel is opened and continuing until the products are inspected.

The video should show:

Sealed parcel
Shipping label
Outer packaging
Opening process
Products received
Any damage, shortage, defect, or incorrect item

Customers should retain the original packaging until the claim has been reviewed.

Claims will be reviewed based on available evidence, order records, courier information, photographs/video, and applicable law.

Where a claim is verified, Giftmarket.co.in may provide an appropriate replacement, correction, repair, re-production, refund, or other suitable resolution, depending on the circumstances and applicable legal requirements.

11. Force Majeure

Caro International LLP is not responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, floods, fires, epidemics, pandemics, strikes, transportation disruptions, war, civil disturbances, government actions, restrictions, or major supply-chain disruptions.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes relating to these Terms & Conditions or transactions with Giftmarket.co.in shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.