Shipping & Delivery Policy

At Giftmarket.co.in, a brand owned and operated by Caro International LLP, we make reasonable efforts to process, pack and dispatch orders safely and efficiently across India.

1. Order Processing & Dispatch

For ready-stock and prepaid orders, standard processing generally takes 2–3 working days, subject to stock availability and order verification.

Customized, printed, engraved, embossed, personalized, bulk or made-to-order products may require additional processing time depending on quantity, availability, artwork approval, production and packaging requirements.

Processing/production time and courier delivery time are separate.

2. Estimated Delivery Time

After dispatch, estimated delivery is generally:

Mumbai & major metro cities: 3–6 working days
Other locations in India: 5–8 working days
Remote/extended service areas: Additional time may apply

These are estimated timelines and are not guaranteed delivery commitments.

3. Shipping Days

Orders are generally processed and dispatched Monday to Saturday, excluding Sundays and public holidays.

Orders received on non-working days will generally be processed on the next working day.

4. Courier & Logistics

We may use suitable courier and logistics partners based on the delivery PIN code, parcel size, weight, product type, location and serviceability.

For remote or non-serviceable locations, customers may be required to collect the shipment from the courier's nearest delivery centre or another mutually agreed location.

5. Shipping Charges

Shipping charges may depend on:

Quantity and weight
Volumetric weight
Number of cartons
Delivery location/PIN code
Courier or transporter
Required delivery service

Where Free Shipping is specifically mentioned, no standard shipping charge will apply to the eligible order.

For bulk, customized, heavy, oversized, multi-carton or special-delivery orders, additional freight charges may apply and will generally be communicated before confirmation.

6. GST & Taxes

Product and shipping charges are subject to applicable GST and other taxes under prevailing Indian tax regulations.

Where prices are stated as GST inclusive, applicable GST is included. Where stated as GST exclusive, GST will be charged separately.

Caro International LLP is GST registered, and GST invoices will be issued where applicable.

7. Delivery Address

Customers must provide accurate:

Recipient name
Company name, where applicable
Complete delivery address
PIN code
Mobile/contact number
GST/business details, where required

Giftmarket.co.in is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping or re-delivery charges may apply where a shipment is returned due to an incorrect address, recipient unavailability, refusal to accept delivery or other customer-related reasons.

8. Delivery Delays

We make reasonable efforts to meet estimated timelines. However, delays may occur due to circumstances beyond our reasonable control, including:

Courier or transportation delays
Weather conditions
Public holidays
Strikes or restrictions
Natural disasters
Government restrictions
Remote-area serviceability
Operational disruptions
Incorrect delivery information
Recipient unavailability
Force majeure events

We will assist with available shipment information but cannot guarantee delivery dates controlled by independent logistics providers.

9. Unboxing Video

Customers are strongly advised to record a complete, continuous and unedited unboxing video before opening the parcel.

The video should clearly show the sealed package, shipping label, packaging condition, products received, quantity and any visible damage or discrepancy.

This evidence may be required when investigating claims involving transit damage, shortages, incorrect products or delivery-related issues.

Claims without sufficient evidence may be difficult to verify and may be declined after review, subject to applicable law.

10. Damaged, Defective or Incorrect Products

If a parcel appears damaged or tampered with, please record its condition before opening it.

For damaged, defective, incorrect or materially different products, contact customer support within 2 hours of delivery or as soon as reasonably possible.

Please provide:

Order number
Customer name
Unboxing video
Clear product photographs
Outer packaging photograph
Courier/shipping label photograph
Description of the issue

After review, if the issue is verified as attributable to Giftmarket.co.in, we may provide an appropriate replacement, correction, re-production or other resolution, depending on the circumstances and applicable law.

11. Reverse Pickup

Where reverse pickup is approved, customers should retain the original product, packaging, tags, accessories and protective materials.

Reverse pickup depends on courier serviceability. If unavailable, our support team may provide alternative instructions.

12. Customized & Bulk Orders

Customized and bulk corporate-gifting orders may require additional production time.

For logo printing, engraving, embossing, personalization, custom packaging, employee names or other customization, production generally begins after required artwork/specification approval and payment requirements are completed.

Approximate Total Fulfilment Time = Production Time + Shipping Time

For events, conferences, festivals, employee joining kits or promotional campaigns, customers are encouraged to place orders sufficiently in advance.