Privacy Policy

At Giftmarket.co.in, a brand owned and operated by Caro International LLP, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, and your available rights and choices.

1. Information We Collect

We may collect:

Name, company/business name and contact details
Billing and shipping address
GSTIN and business information, where applicable
Order, enquiry and quotation details
Product customization information, logos, artwork and files
Communication, feedback and review information
Website usage and technical information such as IP address, browser and device details
Other information voluntarily provided by you

We collect only information reasonably necessary to provide our products, services and customer support.

2. How We Use Your Information

Your information may be used to:

Process orders, payments and quotations
Arrange customization, shipping and delivery
Provide customer support and updates
Issue invoices and maintain business records
Improve our website, products and services
Prevent fraud and unauthorized transactions
Resolve complaints and disputes
Meet legal, tax and regulatory requirements

3. Payments

Payments may be processed through authorized banks, payment gateways, UPI providers or other payment service providers.

Giftmarket.co.in does not intend to unnecessarily store complete card or banking credentials.

4. Marketing and Promotional Communications

With your consent or as permitted by law, we may send information about products, offers, catalogues and business updates through email, phone, SMS or WhatsApp.

You may opt out of promotional communications at any time by contacting info@giftmarket.co.in.

Essential communications regarding orders, payments, deliveries or customer support may still be sent.

5. Sharing of Information

Giftmarket.co.in does not sell or rent your personal information for independent marketing purposes.

Information may be shared when necessary with:

Payment and banking partners
Courier and logistics providers
Manufacturers, suppliers and customization partners
Hosting, technology and cloud-service providers
Accounting and professional service providers
Customer-support providers
Government or legal authorities when required by law

6. Customization Materials

If you provide logos, trademarks, artwork, names or other materials for customization, they may be shared with relevant production partners.

You are responsible for ensuring that you have the necessary rights and permissions to use such materials.

7. Data Security

We use reasonable administrative, technical and organizational measures to protect your information.

However, no online system or electronic transmission can be guaranteed to be completely secure.

8. Cookies

We may use cookies and similar technologies to:

Remember preferences
Maintain shopping-cart functionality
Understand website usage
Improve website performance
Measure marketing effectiveness

You may manage cookies through your browser or available website controls.

9. Third-Party Services

Our website may contain links to or use third-party services such as payment gateways, courier services, analytics platforms and social-media services.

These third parties have their own privacy policies, and Giftmarket.co.in and Caro International LLP are not responsible for their independent privacy practices.

10. Data Retention

We may retain information as necessary to:

Fulfil orders and provide services
Maintain business and transaction records
Handle customer queries, disputes and replacements
Meet legal, tax and accounting requirements
Prevent fraud and misuse
Establish or defend legal claims

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable requirements.

11. Your Rights and Choices

Subject to applicable law, you may request:

Correction or updating of your information
Information regarding personal information provided by you
Withdrawal of consent where applicable
Discontinuation of promotional communications
Deletion or erasure of eligible personal information

Certain information may need to be retained for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.

12. Children's Privacy

Giftmarket.co.in is primarily intended for businesses, corporate buyers, resellers and adults.

We do not knowingly seek to collect children's personal information for selling corporate gifting products.

13. Changes to This Privacy Policy

Caro International LLP may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updated version will be published on Giftmarket.co.in.