Cancellation, Return, Replacement & Refund Policy

At Giftmarket.co.in, a brand owned and operated by Caro International LLP, we specialize in corporate gifting, bulk orders, promotional merchandise, and customized products.

As many products are personalized or made-to-order, certain restrictions apply to cancellations, returns, replacements, and refunds.

1. Order Cancellation

Customers may request cancellation within 1 hour of placing the order by emailing info@giftmarket.co.in with the Order Number in the subject line.

Cancellation requests are subject to review based on the order's processing, procurement, production, and customization status.

Dispatched Orders

Once an order has been dispatched or handed over to the courier/logistics provider, it generally cannot be cancelled.

Customized Orders

Orders involving logo printing, engraving, embossing, personalization, custom artwork, company names, employee names, special packaging, or made-to-order specifications cannot generally be cancelled once customization, procurement, printing, or production has started.

2. Return Policy

Returns are generally not accepted for customized, personalized, made-to-order, or specially procured products.

However, customers may raise a claim if the product received is:

Damaged during transit
Defective
Incorrect
Materially different from the confirmed order
Incorrectly customized due to an error attributable to Giftmarket.co.in

Eligible claims will be reviewed under the Replacement Policy.

3. Replacement Policy

If you receive a damaged, defective, incorrect, or materially different product, please contact us within 2 hours of delivery or as soon as reasonably possible.

Please provide:

Order Number
Customer name
Description of the issue
Clear product photographs
Outer packaging and shipping-label photographs
Complete parcel-opening/unboxing video

After reviewing the order and evidence, we may provide an appropriate replacement, correction, re-production, or other resolution, depending on the circumstances and applicable law.

4. Unboxing Video Requirement

Customers are strongly advised to record a complete, continuous, and unedited unboxing video.

The recording should begin before opening the parcel and clearly show:

Sealed package
Shipping label
Outer packaging
Opening process
Products received
Quantity, where relevant
Any damage, defect, or incorrect product

The unboxing video may be required to verify claims involving transit damage, shortages, incorrect products, or other delivery-related issues.

Claims without sufficient supporting evidence may be difficult to verify and may be declined after review, subject to applicable law.

5. Original Packaging

For replacement claims, customers should retain:

Original product
Tags and accessories
Product packaging
Boxes and protective materials
Courier packaging
Shipping label

These materials should be retained until the claim has been reviewed and resolved.

Where reverse pickup is required, products should be returned with the original packaging and accessories wherever applicable.

6. Replacement Shipping Charges

Where an issue is verified as being attributable to Giftmarket.co.in, applicable replacement arrangements will be communicated to the customer.

If replacement or re-delivery is required due to an incorrect address, recipient unavailability, customer-requested changes, incorrect information, or other customer-related reasons, additional shipping, customization, or production charges may apply.

7. Refund Policy

Refunds are generally not available once customization, printing, engraving, production, or procurement has commenced.

Refunds will generally not be provided for:

Change of mind or personal preference
Incorrect information, logo, spelling, artwork, name, address, colour, size, or quantity supplied by the customer
Customer-approved artwork or design errors
Minor colour, finish, or appearance variations caused by screens, printing methods, materials, or manufacturing batches
Courier or logistics delays beyond our reasonable control

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable Indian law.

8. Damaged, Defective or Incorrect Customized Products

Where a manufacturing defect, incorrect product, damage, or customization error is verified as attributable to Giftmarket.co.in, the resolution may include:

Product replacement
Re-production
Correction or re-customization
Replacement of affected quantities
Another mutually appropriate resolution
Refund where required or appropriate under applicable law

Each claim will be reviewed based on the order confirmation, approved specifications, photographs, unboxing video, product condition, and other relevant evidence.

9. Customer-Approved Artwork & Information

Before production, customers should carefully verify:

Logo and brand name
Names and spelling
Artwork
Printing position
Product colour and specifications
Quantity
Delivery address
Other customization details

Once artwork or specifications are approved and production begins, Giftmarket.co.in is generally not responsible for errors already present in customer-approved material.

If the error is caused by Giftmarket.co.in and the final product materially differs from the approved specifications, the customer may raise a claim under the Replacement Policy.